This is the main privacy policy for BOOST PHYSIO Ltd and for certain services provided through these and other and BOOST PHYSIO Ltd websites and applications. At BOOST PHYSIO Ltd. we collect different types of information about our users for four main reasons:
- To provide personalised services unique to individual users.
- To help us to monitor and improve the services we offer
- If we have permission from the user, to market services to them.
Our principles
- We do our very best to protect your privacy by using security technology appropriately. This means we make sure that we have appropriate security measures to protect your information; and we make sure that when we ask another organisation to provide a service for us, they have appropriate security measures.
- We will respect your privacy. You should receive marketing emails only from us and, if you agree, from other organisations we have carefully chosen. We will make sure it is clear when you can make these choices, for example, we have boxes you need to tick if you want to receive marketing. However, we may email you occasionally with information or questions about your registration, your subscription account or postings, for example, with reminders, warnings or copyright requests.
- We will collect and use individual user details only if we have your permission or we have sensible business reasons for doing so, such as collecting enough information to manage subscriptions.
- We will be clear in our dealings with you as to what information about you we will collect and how we will use it.
- We will use personal information only for the purposes for which it was originally collected and we will make sure we delete it securely.
- Our site is accessible via the internet. This means that people around the world who access our website can see anything you post on the website, for example, comments about an article.
- If we or our service providers transfer any information out of the European Economic Area (EEA), it will only be done with the relevant protection (stated under UK law) being in place.
How we use your information
What information do we collect?
We collect information on you: – when you register or become a member of the BOOST PHYSIO Ltd website – when you use the website – through cookies – if you choose to reveal information in postings, and – when you enter sales promotions and competitions.
Certain services that we provide may involve us collecting extra information (Membership, for example), such as where you are, so the service can be provided as designed. This may also apply to certain apps that you download, or which we provide.
Registration
The minimum information we need to register you is your name and email address . We will ask you more questions for different services, including sales promotions. Unless we say otherwise, you have to answer all the registration questions.
We may also ask some other, voluntary questions during registration for certain services (for example, professional networks) so we can gain a clearer understanding of who you are. This also allows us to personalise services for you. After you have registered, we may send you emails we think may interest you. At any time you can decide not to receive these emails and will be able to ‘unsubscribe’.
Use of Cookies
We use cookies for a number of reasons. 1 For statistical purposes to track how many users we have and how often they visit our websites. We collect information listing which of our pages are most frequently visited, and by which types of users and from which countries. 2 We use other organisations to collect anonymous user information, sometimes through cookies and web beacons,(information embedded in images which allow them to analyse how the website is being used and the number of visitors). 3 We and other advertisers may use statistical cookies to track who has seen an advert and clicked on it. You can find more information on this in the online behavioural advertising section of this privacy policy. 4 Placing cookies on your computer means we can show you adverts that you might be interested in, and allows us to control the number of times you see them and measure how effective the ad campaign has been. 5 We may use ‘Flash’ cookies to store your preferences for your media player (for example, volume and so on). If we don’t use them, you may not be able to watch some video content. You can turn cookies off but if you do this, you may not be able to use all services on our websites and you might see more pop-ups and other advertising. This is because we won’t be able to limit what you see by using cookies. However, you will still be able to see our editorial content. 6 We or other companies may use cookies to suggest and deliver content which we believe may interest you.
By using the sites you are agreeing to the use of cookies as described.
Data protection
Under the UK Data Protection Act 1998 we have to say who the ‘data controller’ is BOOST PHYSIO Ltd and services provided through our websites. The data controller is the organisation responsible for protecting information and, in our case, is BOOST PHYSIO Ltd, 16 Parson Street, Hendon, NW4 1QB
If you would like access to or a copy of the personal information we hold about you, or have any questions about how we may use it or to make a complaint, please contact the Data Protection Manager at the address shown above.
Changes to the privacy policy
Should we elect to change our privacy policy we will post the changes here. Where the changes are significant, we may also choose to email all our registered users with the new details. Where required by law, will we obtain your consent to make these changes.
Data protection and Privacy Policy
BOOST PHYSIOLtd is registered under the Data Protection Act 1998. The confidentiality of your information is of paramount concern to BOOST PHYSIO. To this end, BOOST PHYSIO fully complies with data protection legislation and medical confidentiality guidelines.
Information submitted to BOOST PHYSIO over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by BOOST PHYSIO.
We will retain data about you which we obtain as a result of you visiting this website. We may use that information to provide you with details of products or services (whether provided by us or others) which we believe may interest you, unless you indicate at the relevant part of the website to the contrary.
When you send an email or complete an enquiry form, BOOST PHYSIO will not share your email address or private information with anyone outside of the BOOST PHYSIO, with the exception of consultants who provide the services about which you are enquiring or other suppliers (in particular those who support our IT systems) who are under strict confidentiality requirements.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to let us know.
Category 1: performance cookies
These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our website works.
By using our website, you agree that we can place these types of cookies on your device.
Category 2: functionality cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located.
These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.
The information these cookies collect are anonymised and they cannot track your browsing activity on other websites.
By using our website, you agree that we can place these types of cookies on your device.
Removing and disabling cookies
If you do not wish to accept cookies on to your machine you can disable them by adjusting the settings on your browser. However this will affect the functionality of the websites you visit. For more help on how to disable your cookies or delete themvisit www.aboutcookies.org.
Content management and responsibility
BOOST PHYSIO Ltd “BOOST PHYSIO”, and the hosts of this website, accept no responsibility for, and exclude all liability in connection with browsing this website, use of information on this website and downloading any material from it, including, but not limited to, any liability for errors, inaccuracies, omissions or misleading or defamatory statements.
Downloads
Although every reasonable effort is made to ensure that files are free of defects and viruses, there are no guarantees that they are free from defects or computer viruses. Therefore, no warranty or guarantee is given by BOOST PHYSIO, regarding files downloaded or accessed through BOOST PHYSIO’s website or through a link accessed via BOOST PHYSIO website.
Use of data
This Website is intended to enable information relevant to the work of BOOST PHYSIO, to be freely available on the World Wide Web. Whilst BOOST PHYSIO Ltd hopes you find this website interesting and informative, the contents are for general information only. BOOST PHYSIO Ltd believes the contents to be true and accurate as at the date of writing, but can give no assurances or warranties regarding the accuracy, currency or applicability of any of this website’s contents. As such, the contents of this website should not be relied upon. In addition, none of the content of this website will form any contract between BOOST PHYSIO Ltd and any user of the website, nor constitute any offer by BOOST PHYSIO Ltd. The use of and access to pages of the BOOST PHYSIO Ltd website is subject to the foregoing disclaimer, and terms and conditions set out below. By using or accessing this Website, you agree to be bound by these terms and conditions.
BOOST PHYSIO Ltd shall not be liable for any loss or damage howsoever arising in connection with the content of the website. BOOST PHYSIO does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.
Security
Whilst BOOST PHYSIO makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.
Users are recommended to take appropriate safeguards before downloading information from this website.
Access to information
You are prohibited from posting or transmitting, to and from, the Website any unlawful, threatening, defamatory, obscene, and pornographic or other material which would violate any law.
Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. BOOST PHYSIO makes no representation that any information, product or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
Website availability
Although the Website has been tested and should work correctly under normal circumstances, there are many factors both within and outside of the control of BOOST PHYSIO, which may prevent the website from being available. No responsibility is accepted by BOOST PHYSIO for any losses howsoever caused that may arise from an inability to access or to access resources through its Website. If you find any errors within the BOOST PHYSIO website, including links that do not work, pages linked to the wrong document and out of date information, please info@boostphysio.com
Our patient data policy
We are legally required to securely store patient data and information about the care and treatment that they receive at or by BOOST PHYSIO and its consultants. This information is used to provide treatment and ongoing treatment to patients. We use your data so that we can update the other healthcare professionals you tell us about, about your health. We keep your information so that we can contact you about health checks and health screens in future. Your information is used so that BOOST PHYSIO and our consultants can be paid for the treatment provided to you. Your information is used to audit and improve the standard of care we provide. We share specific data with our partner IT companies who assist us in providing you with all our services (for example our exercise prescription software, our practice management software), these companies meet the required standards of data security.
For patients of BOOST PHYSIO who have given us their email addresses the ICO has the following guideline regarding email contact with those past customers:
What are the rules on electronic mail marketing?
The rules on electronic mail marketing are in regulation 22. In short, you must not send electronic mail marketing to individuals, unless:they are an existing customer who bought (or negotiated to buy) a similar product or service from you in the past, and you gave them a simple way to opt out both when you first collected their details and in every message you have sent.
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