We believe it is fair that we are paid promptly for the care and treatment we provide to you. We want treatment to be affordable so we offer a discount to patients who pre-pay for appointments.
Patients remain responsible for paying all fees for appointments.
It is the policy of BOOST PHYSIO that all patients are required to have a valid credit card or debit card securely held by STRIPE, on their file. This is no different to checking in to a hotel or renting a car.
Should you wish us to bill your health insurer (eg BUPA, AVIVA), we require your full policy details and your claim pre-authorisation before you commence your appointment.
It is your responsibility to check with your insurance company what will be covered. Patients remain responsible for that their invoices are paid for in full. Should we not receive payment in full from your insurance company, you agree to pay all shortfalls or excess in full within 30days of your appointment.
We are happy to change appointments when we have at least 24hours notice.
Physiotherapy appointments are like theatre bookings, if you miss the theatre show or arrive late, you do not expect a refund. If you cancel your appointment with less than 24hours notice, or do not arrive, your appointment will be charged for in full.