We believe it is fair that we are paid promptly and offer a discount to patients who pre-pay for appointments.
Patients remain responsible for paying all treatment fee shortfalls or excess. Should you wish us to bill your health insurer (eg BUPA, AVIVA), we require your full policy details and claim pre-authorisation before you commence your appointment.
It is your responsibility to check with your insurance company what will be covered.
We are happy to change appointment bookings when we have at least 24hours notice.
Physiotherapy appointments are like theatre bookings, if you miss the theatre show or arrive late, you do not expect a refund. If you cancel your appointment with less than 24hours notice, or do not arrive, your appointment will be charged for in full.